Shipping policy

Current turnaround time is always posted in a banner on the top of our website and is almost always 30 business days. This time is stated as a maximum, but our goal is to always to beat this projected time. 

Orders are shipped via USPS via your choice of standard or Priority shipping. Packages which weigh 16 ounces or more, must ship Priority. Eau de Parfum orders of 30ml or more must ship via ground shipping due to alcohol content (we are unable to ship Eau de Parfums to Hawaii).

For Eau de Parfum orders containing above 30ml, occasionally the shipping may show as First Class or Priority Mail. Please note that this is to save you on shipping costs but the package itself will ship ground.

All orders will come with a tracking number which will allow you to follow the path of your package to its destination. For orders above $300, signature confirmation is required, and we include it complimentarily. If your order is above $300, please be aware that you must sign for it and we are not responsible for undeliverable packages due to a lack of signature. To purchase shipping confirmation on orders under $300, please include this add on in your cart and send us an email to let us know you have purchased signature confirmation.

USPS sometimes experiences delays. If your package is not delivered or tracking shows it as stuck in transit, we have no way of obtaining further information. You must contact your local post office to inquire regarding the status of your package. Once a package is in the hands of USPS, we have absolutely no control over how USPS handles delivery. Please note that we cannot reimburse orders that were mishandled by the post office or stolen from a residence and you must file a claim with your local post office directly. We do not refund lost or stolen packages. We cannot be held accountable for packages where tracking information shows the package has been delivered. If you have had issues of packages not being delivered in the past, please contact us to arrange signature confirmation on your package.

Shipping labels are automatically printed with the address you provide and we are not responsible for lost orders due to incorrect information provided to us. In the event a package is returned to us due to an error on your end, re-shipping charges will apply.

We do not replace or refund lost or stolen packages. Once an order is shipped, the artist does not have control over how USPS handles the package. At checkout, please make sure your shipping address is accurate. If you have made a mistake in your shipping address, please contact us within 24 hours to correct it. 

If your package is marked delivered, but you did not receive it, this is a post office issue and you must deal directly with your local post office, as the artist unfortunately does not have control over your local post office and how they handle packages. If you believe your package was stolen, please file a mail theft report. We are also happy to help initiate a missing mail claim on your behalf, or to try and work with the post office to try and geolocate the package.